Because of the bespoke nature of all our pens – nib configurations, fitting options etc, we rarely have pens available ‘off the shelf’. As soon as we receive your order we will email you with a confirmation of your order and provide you with an estimate of the time required to assemble, configure and thoroughly test your pen. This is usually between 10 and 14 days, although in busy periods it could be up to 28 days.
Once your pen has passed quality control it will be carefully secured in its presentation box before being packed for despatch.
All our pens are despatched using Royal Mail and as soon as we have handed it over to Royal Mail, we will email you with a despatch confirmation. This email also provides you with a tracking number which will enable you to track your parcel.
For delivery to UK addresses we use the Special Delivery service which means your pen will be delivered within 24 hours, usually before 1pm, on the day following despatch. We advise you by email when your pen has been handed over to Royal Mail and provide tracking information so you can trace the whereabouts of your pen on the Royal Mail tracking website: https://www.royalmail.com/track-your-item . You will need to sign for your parcel on receipt.
For delivery to overseas addresses we use Royal Mail’s International Signed For service which means you will need to sign for the parcel to confirm receipt. We advise you by email when your pen has been handed over to Royal Mail and provide tracking information so you can trace the whereabouts of your pen on the Royal Mail tracking website: https://www.royalmail.com/track-your-item. Once the parcel arrives in your country, your local postal service takes over responsibility for delivery, although you can still use Royal Mail’s ‘Track and Trace’ system. In some countries, you can use the Royal Mail tracking number we provide on your local postal service website. For example you can use Royal Mail Tracking numbers on the USPS website to track your parcel in the USA. In other countries you will need to check with your local postal service to see if they can track international parcels in this way.
If you have any doubts or reservations about the security of your national parcel delivery service, you can always ask for your pen to be delivered by one of the internationally recognised courier companies (Fedex, UPS etc). Just make a note when you order and we will be in touch regarding any additional charges for international courier delivery.